OUR 100% BUYER PROTECTION PROGRAM DETAILS:
narmadeshwarshivling.in has a friendly return and refund policy to ensure your online purchase is free of stress. We offer “100% Buyer Protection Program” for our valued customers. We are not perfect but we have ensured hard that our refund/return policies do not bring any ugly surprises to you post your purchase.
What is our Return Policy?
Our “100% Buyer Protection Program” allows for easy returns and refunds for:
- Products which you received in “Damaged/Defective/Broken” condition.
- Products not as per description/photo on the website.
- Products which you may not like for quality, color and design related issues.
All the products must be returned in the original condition they were received in along with any bills and labels. The cost of the returns needs to be borne by the customer. Please follow the below given steps to register your dispute within 5 days of receipt of the product. Disputes registered after 5 days of delivery may not be entertained.
How to raise dispute for an order?
You need to register your dispute in either of the two ways:
- By sending email to firstname.lastname@example.org with images of broken/defective/damaged products within 3 days of delivery. We need photos of the damaged/defective/different products received so that we can defend your dispute with relevant seller. Please mention your order number in the email.
- Register dispute directly with seller by following below procedure for direct resolution which usually is faster.
After your return request is reviewed, you will receive an e-mail with instructions on resolution or return of your item. Please allow three days to respond to your return request and provide instructions on returning your item. We recommend using an online traceable courier service for returning your items.
Who pays for the delivery charges for returning of products?
When you’re returning an item that was damaged/ defective / any other reason, the cost will be borne by you. Please pack well when you are returning the product so that it reaches us in a good condition.
The amount you paid for the product will be directly refunded back to your bank account/credit card/debit card within 15 working days of refund.
When will I be refunded?
Once we get the receipt of the return item, we will credit the amount back to you within 15 working days (does not include Saturdays, Sundays and Bank Holidays).
How are items packaged?
All items are carefully packaged as to avoid any form of damage.
What are the shipping charges?
The shipping costs depends on the nature of the product. For International orders, the shipping charges are different for different items and is mentioned clearly on the product page. Also Prices may be different for different countries to account for shipping costs as sellers are free to set their prices and prices listed in INR are only for India.
What is the estimated delivery time?
The estimated time of delivery is within 7 working days for domestic orders and 21 working days for international orders.
How will the delivery be done?
We try to process all deliveries through reputed courier companies like Bluedart, Aramex, AFL, DTDC, DHL and Fedex. In some cases where the pincode/zipcode is not servicable by these courier companies, we use Indian Speed Post for those deliveries.
If there is no courier service available in your area, we will get in touch with you and try to work out a convenient alternate delivery location that is serviced by our courier partners.
Do you deliver internationally?
We do. You are more than welcome to make your purchases on our site from anywhere in the world. We use DHL, DTDC, India Post or FEDEX to deliver your shipments safely and timely to you.
How can I track the delivery of my order?
All our items are delivered through reputed courier partners who will provide you with a Tracking ID for your order by which you can track your delivery on the respective websites of our courier partners. We email you the tracking number after we dispatch your order. You can also see the tracking number in your order history panel in your account when you login.